Pravacy Policy

Gypsy Cab Nosara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://www.gypsycabnosara.com, in compliance with Costa Rican data protection law (Ley 8968) and applicable U.S. laws.

1. Who We Are

We are an officially licensed Tourist Transportation Company operating in Costa Rica, fully insured by the Instituto Nacional de Seguros (INS). Our business complies with all local transportation and data protection regulations.

2. What Personal Data We Collect and Why

A. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection. An anonymized hash of your email may be sent to Gravatar to check if you use the service. Their privacy policy is available at https://automattic.com/privacy.

B. Media Uploads

If you upload images, avoid including location (EXIF GPS) data. Visitors may download and extract location data from images displayed on the website.

C. Cookies

We use cookies to enhance your experience:

• Save name/email in comment forms (optional)

• Keep track of login and display preferences

• Remember cart contents during checkout

Cookies do not store sensitive data like payment information.

D. Embedded Content

Our articles may include embedded content (e.g., videos, images). These behave as if you visited the external site, which may collect your data and track interactions according to their own privacy policies.

E. Analytics

We may use analytics tools (such as Google Analytics) to monitor website performance and improve user experience. IP anonymization is enabled when possible.

3. Information Collected During Purchases

When you make a reservation or purchase, we collect:

• Full name

• Billing and shipping address

• Email address and phone number

• Travel and scheduling details

• Optional account data (username/password)

Payment details are processed securely via PayPal. We do not store credit card information on our servers.

4. How We Use Your Information

We use the information collected to:

• Fulfill transportation services

• Process and confirm orders

• Respond to inquiries and support requests

• Issue refunds and manage customer complaints

• Comply with legal and tax obligations

• Improve website performance and services

• Send marketing emails (with your prior consent)

5. Data Retention

• Comments and their metadata are stored indefinitely.

• User profiles are retained as long as your account is active.

• Order-related information is stored for 5 years to meet tax and accounting obligations, in compliance with Costa Rican regulations.

6. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate or outdated data

• Request deletion of your data (unless legally required to keep it)

• Withdraw consent for data processing

• File a complaint with PRODHAB (Costa Rica) or appropriate U.S. regulators

To exercise these rights, email us at info@gypsycabnosara.com.

7. Data Sharing and Disclosure

We do not sell or rent your personal data.
We may share your data only with:

• Payment processors (e.g., PayPal)

• Hosting providers and email marketing services (for internal use only)

• Legal authorities if required by law or to protect our rights

8. Security Measures

Your information is stored on secure servers hosted by reputable companies. Access is restricted to authorized team members only. Our staff is trained to handle data responsibly and with confidentiality.

9. Who On Our Team Has Access

Authorized personnel such as Administrators and Shop Managers may access:

• Order details (products, dates, delivery info)

• Customer contact information

Access is strictly for service fulfillment, customer support, and legal compliance.

10. Children’s Privacy

Our website is not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Data Transfers

As we serve clients from multiple countries, your data may be processed in Costa Rica and the U.S. By using our site, you consent to this international data transfer, always under strong protection and lawful purposes.

12. How to Contact Us

If you have any questions or concerns about this privacy policy, please contact us:

Email: info@gypsycabnosara.com
Phone/WhatsApp: +506 8302-1903

13. Updates to This Policy

We may update this policy periodically to reflect legal or operational changes. The updated version will be posted with a revised "Last Updated" date.